CANCELLATION (BY YOU OR BY US)
PARTICIPANT CANCELLATION (CANCELLATION BY YOU)
Participants who are concerned they may not be able to participate in the 2025 event can pay an additional service fee (16% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. Registered participants, who purchased refundable registration, and are unable to participate in the race (for one of the wide range of perils covered) will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.*
Please note, refundable registration does not cover the following:
- If the participant does not attend the event because they are concerned about the coronavirus (COVID-19) or are self-isolating without a positive COVID-19 test or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions
- Actual or perceived: war, hostilities, civil commotion, etc.
- If event organizers cancel the race
- Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the application process
For more information on the perils covered by refundable registration visit: refundable.me/haku/.
* If a participant purchases refundable registration and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission. The claims process will be administered by the Protect Group.
PREGNANCY AND POSTPARTUM POLICY
We have put into place an exception to our standard event policies to permit deferral for participants who need to cancel their registration due to being pregnant, recently pregnant or postpartum. Click here for more information.
EVENT CANCELLATION (CANCELLATION BY US)
If it is determined, for reasons outside of the event’s control, that the 2025 Bank of America Shamrock Shuffle cannot take place, registered participants will have the option to receive a partial refund for their 2025 entry or the opportunity to defer their place to the 2025 event and receive a discount on their 2026 entry fee.
- If the event is cancelled on or before December 31, 2024, registered participants will be offered:
- A 40% refund of their 2025 entry fee or a 50% discount on a deferred entry for the 2026 event
- If the event is cancelled between January 1 and February 29, 2025, registered participants will be offered:
- A 20% refund of their 2025 entry fee or a 30% discount on a deferred entry for the 2026 event
- If the event is cancelled between March 1 and March 23, 2025, registered participants will be offered:
- A 5% refund of their 2025 entry fee or a 10% discount on a deferred entry for the 2026 event
In the event of a race cancellation, all ancillary products purchased by registered participants will be refunded, with the exception of iTAB. Registered participants who purchase an iTAB will be offered a credit for use at a future event or any event partnering with iTAB.
